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Nov. 20 2024
The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne
A Better Digital Experience
June 1 2017
You have been trying to get your customers to go paperless for how many years? Getting customers to give up paper has been problematic for many companies for more than a decade. While a few boast paper... View More
Jan. 19 2017
PSIGEN Software, Inc., the leader in advanced document capture and scanning solutions, today announced that it has acquired Cabinet Document Management Solutions, an Alabama-based provider of content management,... View More
tea
Dec. 6 2016
I’m a great fan of tea. It’s funny, because I can pay one cent for a basic black tea bag, 20 cents for a bag in a fancy package, or four dollars for a cup of tea from the local coffee store.... View More
cashless
Jan. 25 2016
We’ve all heard about the paperless office, and now we’re hearing about a cashless society. The concept of a paperless office has been around for as long as I can remember. An early prediction... View More
login
Jan. 4 2016
Sometimes a picture really is better than words. A recent issue of Barron’s magazine featured a cartoon about the absurdity of usernames and passwords today. The cartoon displays two people sitting... View More
culture_2015
Nov. 19 2015
Since the 1980s, there has been an industry mantra of businesses being paper-free. Initially, the focus was on the reduction of paper to save office space and improve “records” retrieval. While... View More
boardgame
Nov. 4 2015
Enough said about proper electronic content management (ECM) technology planning, creating LEAN workflows and integrating electronic records management (ERM). Instead, in memory of unsuccessful initiatives... View More
mailpush_2015_small
Aug. 31 2015
| #6 TOP READ — The Postal Service delivered around 14 billion bills to Americans last year, representing more than 75% of all household bills sent (the rest were delivered electronically). Conversely,... View More
stop_small
Aug. 26 2015
Our independent consulting studies find that by utilizing electronic content management (ECM) and workflow technologies, an organization can improve document access time, process quality, efficiency and... View More
paperless_airplane_small
Sept. 18 2014
Much has been written about the paperless office and the likelihood that it will ever—or should ever—be achieved. Recent IDC research looked at paper usage and paper reduction initiatives by... View More
BYOD_small
Sept. 5 2014
The modern workplace has a somewhat contradictory relationship with print. As more companies embrace workflow technology that enables them to streamline paper-intensive business processes, and as their... View More
Aug. 13 2014
Mi-Corporation, the Mobile Information Corporation, today announced that WasteStrategies has built its proprietary compliance management system – WS AuditPRO – for managing EPA, OSHA, and other... View More
June 9 2014
Broadridge Financial Solutions, Inc. BR -0.43% and Pitney Bowes Inc. PBI +0.29% today announced the formation of a joint venture and launch of a technology platform named Inlet ™ that will make it... View More
GeorgeDunn_Blog2
March 12 2014
What are paperless technology abilities, risks and benefits? Abilities include functionality to capture, receive, store, index, version, route, approve, manage, retain and dispose of electronic content.... View More
GeorgeDunn_Blog1_V2
Feb. 25 2014
Why process innovation and paperless technology? Paperless technologies, such as scanning, capture, recognition, digital signature, electronic content management (ECM), workflow and retention/disposition,... View More
April 19 2012
It was more than 10 years ago when I visited what was, at the time, a state-of-the-art imaging facility for a national insurance company, progressive beyond their peers and before the anthrax-in-the-mail... View More
May 13 2010
Whether you are a fan or foe, believer or naysayer, the mantra of the paperless office is still here and, to a degree, getting louder. This fact brings a couple of questions to mind: First, what is driving... View More
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue