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generic-artificial-intelligence
July 16 2020
IDC has predicted that by 2024, artificial intelligence (AI) will be integral to every part of the business. There’s no doubt it is already having an impact in the workplace. From simplifying and... View More
creative-internet-computer-display-2004161
Jan. 27 2020
Technology continues to change our world at an unprecedented rate. Artificial intelligence (AI) and machine learning (ML) are already transforming our lives and the way we work in significant... View More
artificial-intelligence-3382507__480
Jan. 8 2020
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point... View More
DOCUMENT Strategy Most-Read Stories of 2019
Jan. 8 2020
In 2019, news about the latest acquisitions, continued market consolidation, and maturing technology capabilities (like robotic process automation, artificial intelligence, cloud, and intelligent automation)... View More
Top 10 Technology Trends for 2020
Jan. 8 2020
2019 was a year in which we saw robotic process automation, artificial intelligence (AI), low-code architectures, and conversational interfaces firmly take root within the enterprise. Leaders moved from... View More
830x539_Marci
Dec. 10 2019
Almost four years into this vision, we expect that customer communications as we know it today will evolve into more vibrant conversations. The cloud, artificial intelligence (AI), data intelligence, and... View More
Do Chatbots Really Improve Customer Purchases
Oct. 3 2019
In a new study released by the Institute for Operations Research and the Management Sciences (INFORMS), they found that artificial intelligence (AI)-driven chatbots can outsell inexperienced human employees... View More
Nuxeo Extends Its Artificial Intelligence Service
Sept. 10 2019
Content services software developer Nuxeo continues to add to their growing network of integrations for their cloud-native, low-code platform, introducing two new connectors, and the arrival of their AI... View More
Kofax Bets Big on New Intelligent Automation Platf
June 4 2019
Introducing their new artificial intelligence (AI)-powered automation platform, Kofax is poised to break away from their long-standing roots in the capture market. Kofax Intelligent Automation brings together... View More
830x539_Dave
April 30 2019
At the very heart of all the buzz surrounding “big data” and artificial intelligence (AI) lies a universal truth: Information is the critical asset of every organization. Information flows... View More
Why Your AI Approach Is Wrong
March 4 2019
Artificial intelligence (AI) will remain a hot topic in 2019. To be clear, AI technology is impressive, and it will transform almost every aspect of information management—from document capture to... View More
Nuxeo Introudce AI Framework with LTS 2019
Feb. 1 2019
This past week, content services provider Nuxeo unveiled a slew of enhanced features to their cloud-native, low-code platform. This latest edition, billed as LTS 2019, introduces an increased focus on... View More
Data Analytics and Cybersecurity Top Investment
Jan. 25 2019
In 2019, look for data analytics and artificial intelligence (AI) to become game-changing technologies for the government sector, according to a recent Gartner survey. Government chief information officers... View More
IDC Automation Survey
Jan. 17 2019
By now, most organizations understand that embarking on a digital transformation journey is tantamount to their ability to compete in a changing and dynamic marketplace. At IDC, we expect the worldwide... View More
CCM in 2019
Jan. 10 2019
With 2018 behind us, it’s that time of year when we reflect on the past developments that took place in our industry and to speculate on the technology innovations yet to come. We saw the emergence... View More
Explainable AI
Jan. 3 2019
Transparency is an important topic for any company looking to implement or use artificial intelligence (AI) systems. This is because some AI systems are essentially black boxes—you have no idea how... View More
DOCUMENT Strategy Most-Read Stories of 2018
Dec. 20 2018
2018 was quite the wild ride for enterprise technologists, as organizations tried to separate fact from fantasy. It's clear that the freight train known as artificial intelligence (AI) can't be stopped,... View More
Microsoft Power BI and AI
Nov. 20 2018
Microsoft is bringing all of its considerable artificial intelligence (AI) power to its self-service business intelligence and analytics offering Power BI, announcing four major AI features. These latest... View More
Kofax Buys Nuance
Nov. 15 2018
Earlier this week, Irvine-based software provider Kofax formally announced their intent to acquire Nuance Document Imaging (NDI) in a reported $400 million deal. A couple of days prior to the announcement,... View More
Microsoft Ignite 2018
Oct. 23 2018
At Microsoft Ignite 2018, a reported crowd of 26,000 attendees converged in Orlando, Florida to hear the latest updates from the Redmond-based tech giant, and Microsoft was ready to deliver with five major... View More