Fall Digital Issue 2018

Our Fall digital magazine takes a look at the current ECM marketplace, the upcoming California Consumer Privacy Act, GDPR's cross-border data transfers, and a special solution-focused feature on OpenText, Laserfiche, Alaris, Crawford Technologies & RRD!

Enjoy the issue!

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Cross-Border Data Transfers: GDPR Mechanisms to Look For
BY Michael Walter
Nov. 8 2018
With the General Data Protection Regulation (GDPR) now the law of the land, many companies are realizing that they still have work to do to achieve compliance with the European Union’s expansive... View More
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Why Fax Technology Still Reigns Supreme in the Enterprise
BY Bob Larrivee
Nov. 7 2018
According to a recent IDC study titled “Fax Market Pulse: Trends, Growth and Opportunities,” the use of fax technology is on the rise and is expected to continue to grow over the next few years.... View More
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We Have an IT Problem: It's the Model, Not the Code
BY Joao Penha-Lopes
Nov. 6 2018
The lack of information technology (IT) professionals within the enterprise, the huge costs associated with professional services, and the lengthy amount of time invested in large implementations are all... View More
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What Is Intelligent Orchestration?
BY Dave Smith
Nov. 1 2018
Increasingly, business strategies across many industries are shifting to become more customer-centric than ever. At the same, there is tremendous market consolidation between customer relationship management... View More
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The Value of Simplification in Customer Communications
BY Chad Cipoletti
Oct. 30 2018
We often talk about the value of simplicity in terms of clarity. For example, is a letter or form easy to understand? Does it use plain language? Is the information well organized? While clarity is important,... View More
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Why the California Consumer Privacy Act Is the Biggest Change in US Privacy Law in Decades
BY Sam Pfeifle
Oct. 29 2018
In late June, just a few hours before heading home for the summer, the California legislature passed AB 375, the California Consumer Privacy Act of 2018. As a result of its passage, Alastair Mactaggart,... View More
State of ECM Marketplace 2018
The ECM Marketplace: 2018 State of the Industry
BY Alan Pelz-Sharpe
Oct. 26 2018
These days, all the talk is about how enterprise content management (ECM) is (to quote Gartner) “dead, kaput, finite, an ex-market name.” In some circles, the industry’s lexicon has moved... View More
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Can You Say ECM Still?
BY Allison Lloyd
Oct. 23 2018
Nothing will shake an industry to its core like a whole software category getting replaced in favor of a new market segment. It’s no wonder that the enterprise content management (ECM) marketplace... View More
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue