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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
June 28 2018
While every DOCUMENT Strategy Forum (DSF) conference is a great learning and sharing experience for those of us who own, execute, and manage customer communications, this last one in Boston marked a real... View More
BY John Gruber
June 27 2018
Today’s teams need powerful business practices and tools to help them stay organized and collaborate in real time. Two organizations in particular have risen to solve these problems for businesses... View More
June 18 2018
OpenText is a behemoth provider of enterprise information management—well known for its habit of scooping up companies that match its particular skillset and market alignment, including some former... View More
June 6 2018
The recent conviction of former Autonomy Chief Financial Officer Sushovan Hussain of accounting fraud should remind us all of the value of due diligence. However, practicing due diligence isn't just for... View More
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. On the surface, utility bills
If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
By Gary GreggWhen I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire