From Broadcast to Dialogue: Ursula K. Le Guin’s Timeless Lessons for Modern Customer Communication
By Alan Burger
Every message, whether a whispered story, a corporate statement or a customer email, is both risk and opportunity
Beyond Bots
By Eric Riz
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
How IDP is Reshaping CCM: Transactional and Accessible Communications
By Ernie Crawford
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
Why Every Document Is Now a Touchpoint
By Gary Gregg
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Getting Billing ‘Just Right’
By Mitch Anderson
How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.

Crawford Technologies announced it will host its seventh annual Industry Summit on April 8-9, 2026 in Orlando, Florida. New in 2026, Crawford Technologies will partner with Madison Advisors, a nationa

Another Exciting Milestone: Doxim Opens New Location in Phoenix, AZ

Doxim® is excited to announce the official opening of its West Coast communications hub, Doxim Phoenix, a new state-of-the-art facility located in Phoenix, Arizona. This facility offers Doxim greater

AODocs Recognized in Gartner® Innovation Guide for Generative AI Knowledge Management Apps

AODocs announced it has been recognized as an Emerging Specialist in the Gartner® Innovation Guide for Generative AI Knowledge Management Apps