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Feb. 13 2024
Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga
Aug. 16 2023
Smart CommunicationsTM announced the results of a global survey that uncovers the impact of personalized, clear customer communications and a streamlined forms experience on customer experience, loyal
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July 7 2023
As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
July 6 2023
Quadient has been named a Leader in several segments of the recently updated Aspire Leaderboard™, which showcases the best customer communications management (CCM) and customer experience management
June 6 2023
Quadient announces the general availability of Quadient Inspire Flex Release 16 (R16), the latest advancement of Quadient’s enterprise omnichannel customer communications management (CCM) software... View More
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April 25 2023
When it comes to modern business, the customer is king... View More
April 5 2023
Smart Communications™ announced today that the company has entered into a strategic partnership to integrate Smart Communications’ industry-leading customer communication management platform
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March 29 2023
When it comes to modern business, the customer is king. Finding buyers for any product — whether a pair of shoes or a multimillion dollar software package — is increasingly difficult and expensive
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Nov. 16 2022
When giving consideration to the communications that support your customer experience strategy, it’s important to have a clear understanding of the long-term impact of your choices... View More
Aug. 2 2022
Quadient has been positioned as a Leader in the 2022 Aspire Leaderboard™ of customer communications management (CCM) and customer experience management (CXM) vendors... View More
July 29 2022
For the 5th consecutive year, Messagepoint has been named a Leader in the Aspire Leaderboard for customer communications management (CCM) and customer experience management (CXM) technology.Messagepoi
June 16 2022
Racami has received ISO 27001 certification for its hybrid business communications, workflow automation, payments, and customer experience platform, Alchem-e™."Our customers put tremendous eff... View More
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May 3 2022
So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event... View More
April 12 2022
Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations today announced the release of the 2022 Hyper-Personalization in Insur
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Feb. 22 2022
Many of today’s business owners are using AI tech to help improve customer experience. Here are some ways where you can use AI to leave a lasting impression.Create Better Targeted AdsNo one would... View More
Dec. 7 2021
Quadient has announced the general availability of Inspire Flex Release 15 (R15), Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) software solution. The new relea
Nov. 23 2021
Quadient has announced its first-ever Experience Partner Awards. The awards recognize partners that excel in working with Quadient’s Customer Experience Management (CXM) software solutions, providin
Oct. 27 2021
The annual event has evolved from a Quadient Inspire users conference to today’s must-attend global CX conference. The event brings together CX and customer communications management (CCM) professio
Oct. 26 2021
O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), is pleased to announce their position as a leader in the CCM-CXM Service... View More
Oct. 14 2021
Doxee (DOX:IM), the leading high-tech multinational company offering products for Digital Customer Experience and Digital Transformation, announces that has signed with Messagepoint, a leading provide
  • Is Generative AI tipping the scales in favor of building Enterprise Content Management (ECM) software, or will it ever get to that point?
  • Information technology has undergone a major transformation in recent years, sparked by the rise of “big data.”
  • Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail
  • Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
  • It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me