Matt Ream

Nov. 20 2024

With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction

The Next Architectural Leap in Document AI
By Andrew Bird
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
The Essential Role of Welcome Kits in Member Enrollment and Retention
By Jason Pothen
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
Automated Document Understanding: The Real Vector for Enterprise AI
By Dr. John Bates
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
The Protocol That Changes Everything
By Alan Burger
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
Start Small, Dream Big
By Gum Fa Ng
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI