Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in”... View More
Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga
Smart CommunicationsTM announced the results of a global survey that uncovers the impact of personalized, clear customer communications and a streamlined forms experience on customer experience, loyal
As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
Quadient has been named a Leader in several segments of the recently updated Aspire Leaderboard™, which showcases the best customer communications management (CCM) and customer experience management
Quadient announces the general availability of Quadient Inspire Flex Release 16 (R16), the latest advancement of Quadient’s enterprise omnichannel customer communications management (CCM) software... View More
Smart Communications™ announced today that the company has entered into a strategic partnership to integrate Smart Communications’ industry-leading customer communication management platform
When it comes to modern business, the customer is king. Finding buyers for any product — whether a pair of shoes or a multimillion dollar software package — is increasingly difficult and expensive
When giving consideration to the communications that support your customer experience strategy, it’s important to have a clear understanding of the long-term impact of your choices... View More
Quadient has been positioned as a Leader in the 2022 Aspire Leaderboard™ of customer communications management (CCM) and customer experience management (CXM) vendors... View More
For the 5th consecutive year, Messagepoint has been named a Leader in the Aspire Leaderboard for customer communications management (CCM) and customer experience management (CXM) technology.Messagepoi
Racami has received ISO 27001 certification for its hybrid business communications, workflow automation, payments, and customer experience platform, Alchem-e™."Our customers put tremendous eff... View More
So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event... View More
Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations today announced the release of the 2022 Hyper-Personalization in Insur
Many of today’s business owners are using AI tech to help improve customer experience. Here are some ways where you can use AI to leave a lasting impression.Create Better Targeted AdsNo one would... View More
Quadient has announced the general availability of Inspire Flex Release 15 (R15), Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) software solution. The new relea
Quadient has announced its first-ever Experience Partner Awards. The awards recognize partners that excel in working with Quadient’s Customer Experience Management (CXM) software solutions, providin
The annual event has evolved from a Quadient Inspire users conference to today’s must-attend global CX conference. The event brings together CX and customer communications management (CCM) professio
O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), is pleased to announce their position as a leader in the CCM-CXM Service... View More
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
