The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c
AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market, today announced that Message
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience... View More
Messagepoint has been named a winner for the third consecutive year of a Business Intelligence Group’s Artificial Intelligence Excellence Award, in the generative AI subcategory. The Artificial Inte
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
Messagepoint announced today it has been named a winner for the second year in a row of Business Intelligence Group’s Artificial Intelligence (AI) Excellence Awards... View More
As we stand at the dawn of a new era in artificial intelligence, the debut of OpenAI's ChatGPT has elicited a broad range of responses. The spectrum of reactions spans from jubilation and awe to skep... View More
Crawford Technologies announced SmartSetup v2.0 with AutoSense that uses artificial intelligence (AI) and machine learning (ML) to greatly simplify the task of indexing and extracting data from print... View More
Messagepoint announced it has been named a winner in the Business Intelligence Group’s Artificial Intelligence (AI) Excellence Awards. The AI Excellence Awards recognize organizations, products and
Square 9 Softworks has announced a new product offering that takes advantage of artificial intelligence and machine learning to automate document capture and data extraction.The new offering, tit... View More
Messagepoint has launched Semantex™, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-relat... View More
The Business Intelligence Group today announced that it has awarded Messagepoint Inc. a 2021 Stratus Award for Cloud Computing in the Artificial Intelligence (AI) category. The Stratus Awards, an annu
IDC has predicted that by 2024, artificial intelligence (AI) will be integral to every part of the business. There’s no doubt it is already having an impact in the workplace. From simplifying and... View More
Technology continues to change our world at an unprecedented rate. Artificial intelligence (AI) and machine learning (ML) are already transforming our lives and the way we work in significant... View More
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point... View More
In 2019, news about the latest acquisitions, continued market consolidation, and maturing technology capabilities (like robotic process automation, artificial intelligence, cloud, and intelligent automation)... View More
2019 was a year in which we saw robotic process automation, artificial intelligence (AI), low-code architectures, and conversational interfaces firmly take root within the enterprise. Leaders moved from... View More
Almost four years into this vision, we expect that customer communications as we know it today will evolve into more vibrant conversations. The cloud, artificial intelligence (AI), data intelligence, and... View More
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
Mergers and acquisitions have been the cornerstone of business growth for many industries over the past decade. Considered one of the fastest ways to grow business, increase a talent pool and improve
The key question millennials are asking about their relation with their banks is this: Does my bank know me? In other words, is it addressing all my wants and needs as well as providing service so per
