Today, financial institutions can realize continued growth in one of the most mature of treasury management services — wholesale lockbox (WLBX) — even as B2B check payments inexorably relinquish... View More
The form is the thing. In fact, it lies at the heart of all document-centric applications. Yet, as science marches on and technology convergence runs its inevitable course, it becomes easier and easier... View More
Even if you are not a programmer, you have likely heard some mention of XML within your organization and throughout the industry. Certainly, your technologists are using it when explaining how they are... View More
Ask anyone to define the document and the word "paperbCrLf will most likely be used. However, in today's digital age, a document may start its life as paper, then be scanned into an electronic format,... View More
With millions of fields of data to read within a transactional enterprise, accuracy of that data is vital. The utilization of validation procedures and statistical analysis can lend a helping hand to your... View More
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
