Last time, in Part 1, Mukul analyzed how to acquire customers, which is "The Foundation for Your Web Strategy." Part 2 moves onto the next two steps: serving customers by engaging customer dynamics and... View More
Xerox Corporation (NYSE: XRX) is pumping up productivity for small and mid-sized businesses (SMBs) with a new black-and-white multifunction printer (MFP), loaded with high-end features not commonly found... View More
DocuLex, creators of content management software, announces the release of the company's Archive Studio Professional Capture 4 upgrade, fostering knowledge management and workflow collaboration. The production... View More
BancTec, a leading global provider of advanced, high-volume document and payment processing services and solutions, has made image quality assurance (IQA) a seamless component of its IntelliScan® high-speed... View More
Organizations are increasingly channeling the power of the web to advance their marketing strategies. Even in these times, customer acquisition remains top-of-mind for key managers, but it should never... View More
Kyocera Mita America, one of the world's leading document imaging companies, today announced the expansion of its award winning TASKalfa line of multifunctional products with the introduction of the TASKalfa... View More
Caringo Inc., the leading provider of content storage software enabling clustered storage for active and archive content, released CloudFolder, a free application for Windows that simplifies storing any... View More
Océ, an international leader in digital document management and delivery, announced new Océ PRISMAscan Convert™ state-of-the-art document conversion software that simplifies the transformation... View More
Datacap, the leading provider of flexible document capture and forms processing software solutions, announced the release of Taskmaster for Medical Claims, version 7.6. A foundation application for Datacap... View More
DocuLex, creators of content management software, announces the release of the company's Archive Studio component Goby Capture V5, facilitating automated document imaging, knowledge management and workflow... View More
An examination of almost any business process will nd the need for someone's approval somewhere in that process. In today's world of transaction distribution, it may take a number of "somebodies" in several... View More
Organizations of all kinds are now being held to a higher standard in their e-discovery practices. With the burden of knowledge squarely on the enterprise's shoulders, it is the responsibility of the organization... View More
You can feel the excitement in the air, the tense expectation as all of us, including businesses of all kinds, our consumers and all those hungry for a job, hear the news that the end of the recession... View More
Recycled Paper. Technological advances in paper manufacturing and processing equipment have ensured that this paper can be processed efficiently. Pinless Paper. Going pinless not only reduces waste paper... View More
A key to effective decision making in organizations is the ability to quickly access correct information in order to make decisions in a timely manner to support customer requirements, to meet service... View More
As Internet crime becomes more intrusive, annoying, viral and widespread, the problem of governing Internet conduct likewise becomes more problematic, particularly in the area of law enforcement, which... View More
Web content management (WCM) initiatives still prove to be a good strategic investment, despite the current economy. Given the web's continued dominance as a main channel for companies to interact with... View More
We seem to be entering a post-email age where instant messages (IM), text messages (SMS) and social media are sweeping into the business world, and important discussions and decisions are being made outside... View More
There is a great deal of ambiguity around service-oriented architecture (SOA). It is both a buzzword and a real architecture designed to help banks abstract and expose their core systems. Celent defines... View More
In response to mandates to cut costs and freeze spending, inplants are scrutinizing their production operations to identify opportunities for cost containment. But many organizations are overlooking the... View More
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints
