What would happen if the US government eliminated all large currency? What if your $20, $50, and $100 bills became illegal, and you had to turn them in or lose the money. Can’t happen? On March 9,... View More
To me, the road to the future looks like a winding road through the front windshield, but it seems to appear as a straight path from the rearview mirror. As we consider the future of omnichannel custo
Eclipse Corporation and BCC Software announce a business partnership, providing additional value to customers of both products. Eclipse Corporation is a leading provider of enterprise document design,... View More
You have been trying to get your customers to go paperless for how many years? Getting customers to give up paper has been problematic for many companies for more than a decade. While a few boast paper... View More
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost of a simple... View More
So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume due to e-commerce and Informed Delivery. Advertising mail is still strong, but First-Class Mail continues... View More
Determining whether to shut down your internal print and mail operation and outsource to a print service provider can be a tough conversation—as opposed to keeping it in-house and potentially making... View More
Crawford Technologies introduced its newest product, PRO Preference Manager, at Document Strategy Forum ’17, held on May 1-3 in Chicago. With a reputation for providing award-winning software solutions... View More
Ricoh today announced the acquisition of Avanti Computer Systems Limited (hereinafter “Avanti”), a leading provider of Print MIS (Management Information System) targeted for the production... View More
GMC Software (GMC), the award-winning leader in Customer Communications Management (CCM), announced that it is listed as a Representative Vendor in Gartner’s September 2016 Market Guide... View More
When it comes to e-delivery, sometimes, I think the Postal Service is its own worst enemy. I recently met with a friend who is a large-volume mail processor. He is experiencing delivery delays and uncooperative... View More
Businesses continue to explore opportunities to increase revenues, improve business operations and/or reduce cost to improve the bottom line. At the same time, businesses are modifying office environments... View More
Pitney Bowes (NYSE: PBI) today announced that it will showcase its latest document management solutions at the Document Strategy Forum, April 29-May 1, at the Hyatt Regency in Greenwich, CT. As the official... View More
Cabinet Document Management Solutions, a leading provider of electronic document management software and workflow software for small and medium-sized businesses, today announced the release of a new version... View More
Proxama PLC (AIM: PROX), the global platform provider of mobile proximity marketing, mobile wallet and payment solutions, has partnered with Cryptomathic, a leading security provider, to launch a mobile... View More
Another new year has begun, and I’m faced with the trade-off between making predictions for 2015 and taking stock of things in my life as they sit today. While, certainly, I’d much rather look... View More
Millennials are setting a new trend using popular messaging applications, such as WeChat, WhatsApp, or Facebook Messenger, to communicate, pay, and exchange information not only with their peers but also... View More
The modern workplace has a somewhat contradictory relationship with print. As more companies embrace workflow technology that enables them to streamline paper-intensive business processes, and as their... View More
There’s an old proverb that describes how a foolish builder constructs his house’s foundation on sand. When the rain comes, water rises and winds blow, the house falls with a great crash. However,... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, and Kony, Inc., the leading enterprise mobility provider, have entered into a... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
