May 27 2014
Pitney Bowes Inc. (NYSE:PBI) announced today that it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support... View More
ebilling
May 16 2014
Many of the large insurance and financial services firms send as much as 100 million pieces of billing and statement mail each year. All are trying to reduce their print and mail expense budgets by going... View More
Calculate_nerd_small
May 1 2014
With the 2014 DOCUMENT Strategy Forum almost here, it is a good time to reflect on the state of document management inside large organizations. Consider the mission of the three-day event in Greenwich,... View More
PeopleSmall
April 30 2014
Surprise! Your company is not the center of the universe. Unfortunately, too many companies think of themselves as being the center of their customer\'s universe. While this “may” be true for... View More
TomRoberts_Blog5
April 29 2014
There is a lot of buzz and plenty of buzzwords around the idea of improving your company\'s customer experience. Today, this communication is occurring across a wider variety of devices, platforms and... View More
Seth_500x333_web
April 22 2014
Organizations have been dealing with digital technologies for decades, but the last five years have seen some remarkable leaps in capabilities that led directly to cost reductions and vast increases in... View More
eadoption
April 1 2014
Electronic billing makes so much sense. Yet, two market traits surprise me: 1. 80% of all electronic payments start out as a paper invoice. 2. Businesses continue to apply the same strategies hoping to... View More
April 1 2014
number_1
March 24 2014
\"The Potential Marketing Opportunity of Big Data.\" \"Large-Scale Customer Data Breaches.\" Stories like these have factored prominently in the business headlines thus far in 2014, placing companies’... View More
ConnectCVrImage_small
March 17 2014
A recent survey by the DOCUMENT Strategy Forum of executives and senior managers revealed that prospective conference attendees ranked collaboration as the number one conference session choice. This is... View More
March 11 2014
When a good customer suddenly becomes an ex-customer, the cries of dismay in many banks are loud: How could something like this happen? In most cases, there are warning signs - but the task of automatically... View More
StevenSchnoll_Blog2
March 10 2014
As we discussed in the first post about the Four Rights, the essential underlying tool is the need to develop an effective data collection strategy. Once we have some data patterns on our intended targets... View More
Friendsourcing
March 4 2014
In a recent survey conducted by the DOCUMENT Strategy Forum, executives, senior managers and program managers reported that the single most important benefit they are seeking to improve is the customer... View More
Feb. 18 2014
Confirmit, the leading global solutions provider for Customer Experience, ... View More
Jan. 9 2014
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, announces the release of its latest application, GMC Inspire Client Onboarding... View More
Sept. 30 2012
Given the constantly changing and evolving multimedia marketplace, the challenge is not just to reach out to the customer but also to open and maintain a dialogue that sustains the relationship. By creating... View More
June 6 2011
Please check back later for all of our latest news articles and releases. Back to By Topic » ... View More
June 29 2010
June 16 2010
Let's talk about fishing — a subject near and dear to my heart. From early spring until late October, if I'm not working, I'm fishing. There's nothing quite so exciting as watching a monster bass... View More
Jan. 10 2010
Although the global economy may have turned a corner, consumer attitudes and behavior will play a major role in corporate profitability during the recovery. Companies trying to generate new opportunities... View More
 
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry