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June 6 2011 12:00 AM

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    Be More Effective with Generative AI in Customer Communications
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    The potential of generative AI to positively impact how we work and live is massive
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    You may wonder why an old content management guy is writing about generative AI and LLMs
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    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
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