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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
BY Bob Larrivee
Dec. 12 2018
Capture is a term most commonly recognized in the enterprise content management (ECM) segment as the scanning of paper documents. Today, it has expanded to include all types of information—both scanned... View More
Dec. 28 2017
2017 was a turbulent year for many enterprise buyers, as we continued to see major shifts in the technology marketplace. Market consolidation, accelerated migration to the cloud, and a growing shift to... View More
BY Dave Smith
Dec. 20 2017
As enterprises are faced with a plethora of choices for digital workplace technologies, it is important to focus on improving people’s experiences and leveraging tools to help get their work done.... View More
Dec. 19 2017
Organizations in every industry are recognizing that building strategies to manage the customer experience (CX) has become critical to their business success. Tracking and honoring customer preferences,... View More
Dec. 18 2017
About a year ago, we reported on the announcement by OpenText on their intention to acquire Dell EMC's Enterprise Content Division (ECD), which includes Documentum, InfoArchive, and LEAP. It was a move... View More
Dec. 5 2017
If you are researching the topic of document management, there are many white papers, articles, books, presentations, etc. about document management systems and technology, but there are few focused on... View More
How might highly regulated organizations maintain a competitive edge while balancing rising customer expectations with strict adherence to regulatory requirements?
There is a conversation happening in boardrooms and compliance offices across financial services, insurance, healthcare and utilities that tends to start with regulation and end with obligation. Organ
By Richard HuffArtificial intelligence has transitioned from being a promising innovation to a fundamental business capability across a wide range of industries
By Tony EdwardsCustomers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp