Capture and Scanning
Dec. 12 2018
Capture is a term most commonly recognized in the enterprise content management (ECM) segment as the scanning of paper documents. Today, it has expanded to include all types of information—both scanned... View More
Most-Read Stories of 2017
Dec. 28 2017
2017 was a turbulent year for many enterprise buyers, as we continued to see major shifts in the technology marketplace. Market consolidation, accelerated migration to the cloud, and a growing shift to... View More
Top Collaboration and Communication Tools
Dec. 20 2017
As enterprises are faced with a plethora of choices for digital workplace technologies, it is important to focus on improving people’s experiences and leveraging tools to help get their work done.... View More
5 Questions to Ask for Your Customer Preference Ma
Dec. 19 2017
Organizations in every industry are recognizing that building strategies to manage the customer experience (CX) has become critical to their business success. Tracking and honoring customer preferences,... View More
Content Services Are Evolving
Dec. 18 2017
About a year ago, we reported on the announcement by OpenText on their intention to acquire Dell EMC's Enterprise Content Division (ECD), which includes Documentum, InfoArchive, and LEAP. It was a move... View More
Understand Your Document Management Problem
Dec. 5 2017
If you are researching the topic of document management, there are many white papers, articles, books, presentations, etc. about document management systems and technology, but there are few focused on... View More
  • Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
  • In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
  • Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
  • In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done
  • Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga