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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience June 22 2009
There is a great deal of ambiguity around service-oriented architecture (SOA). It is both a buzzword and a real architecture designed to help banks abstract and expose their core systems. Celent defines... View More
June 22 2009
In response to mandates to cut costs and freeze spending, inplants are scrutinizing their production operations to identify opportunities for cost containment. But many organizations are overlooking the... View More
June 22 2009
More and more companies are looking for ways to design an effective e-process to meet the risks and challenges encountered when using e-signatures, providing e-disclosures and completing the transactions... View More
June 22 2009
After a successful career of nearly 16 years, a famous musician changed his name in 1993 from Prince to a symbol that was unpronounceable, so he was called the "Symbol" or "The Artist." Did Prince want... View More
June 21 2009
Kofax plc (LSE: KFX), the leading provider of Intelligent Capture & Exchange solutions, announced the launch of Kofax Desktop, a new, entry-level desktop scanning software that makes scanning a document... View More
June 17 2009
Panini introduces their newest check scanning platform to the global payments community. The Panini I:Deal incorporates the industry-leading reliability, quality and performance customers expect from Panini,... View More
June 16 2009
Strategic document outsourcing may have been around for over a decade, but its more recently acquired ability to facilitate third party publishing of all customer communications in whatever media the recipient... View More
June 16 2009
The current economic situation has forced document production organizations, both in-house and for-profit service providers, to reevaluate the costs of their production workflow. For reference, production... View More
June 15 2009
Datacap Inc. and Canon U.S.A. Inc., a leader in digital imaging and office solutions, announced the publishing of an industry-wide data-driven survey exclusively focused on distributed capture benefits,... View More
BY Marilyn Bier
June 15 2009
Respondents of ARMA International's April 2009 Records Management survey (ARMA International members and information professionals) were asked to analyze their organizations' total information management... View More
June 7 2009
Part 1 of Mr. Krishna's feature focused on how digital asset management has evolved within the last 10-plus years. The conclusion of the first part illustrates how Widen Enterprises successfully integrated... View More
June 4 2009
ImageNow 6.3 is now generally available, ready to take business processes another step forward towards the ultimate efficiency and effectiveness. The latest release from Perceptive Software, creators of... View More
June 2 2009
Canon U.S.A., Inc., a leader in digital imaging and software solutions, today introduced the imageFORMULA DR-6010C departmental scanner. Building upon its highly successful and award-winning line of departmental... View More
June 2 2009
Kofax plc (LSE:KFX), the leading provider of Intelligent Capture & Exchange solutions, today announced the launch of Kofax Monitor, a module that provides real-time, enterprise-level monitoring and... View More
June 2 2009
Part 1 of Mr. Krishna's feature focuses on how digital asset management has evolved within the last 10-plus years. The conclusion of the first part illustrates how Widen Enterprises successfully integrated... View More
May 26 2009
AnyDoc Software, Inc., an industry-leading developer of automated document, data capture, and classification solutions, announced today it has released the latest version of AnyDocCAPTUREit 5.0 to enhance... View More
May 19 2009
Can you imagine a world without paper in today's corporate office? But the idea of a paperless society will not happen in our lifetime. The futurists who were ushering in the age of the paperless society... View More
May 11 2009
In the face of a volatile economy, businesses need a thorough understanding of the forces that directly affect and drive their markets so they can then develop and implement focused strategies to survive... View More
May 3 2009
Pitney Bowes Inc. (NYSE:PBI) announced it is launching imaging and workflow solutions with Kodak to help U.S. customers manage critical documents and information. The solutions provide automated end-to-end... View More
April 30 2009
NetEx, a leader in high speed data transport over TCP, today announced a new solution to overcoming the bandwidth limits of replicating and recovering data from cloud storage sites with the new HyperIP... View More
By Eric RizRobotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
By Gary GreggWhen I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction- How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
