Time for a New Generation of CCM. The Composition Era Is Ending.
By Liz Stephen and Mia Papanicolaou
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
CCM’s Next Act
By Alan Burger
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
I Spent Millions on ECM Modernization Before I Knew There Was A Better Way
By Keith Schlosser
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Tap Into the True Potential
By Naren Goel
Entities operating within the finance and accounting sector have been some of the most fervent adopters of automation technologies
Ready to Improve the Customer Experience? 
By Steve Diamond
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,

Gimbel & Associates, an international management consulting firm and Crawford Technologies, a leading provider of customer communication solutions will host their second annual Engage360, an invit

MHC Advances Leadership Position in 2026 QKS Group SPARK Matrix™ for CCM

MHC announced it has strengthened its position in the Leaders quadrant of the 2026 SPARK Matrix™ for Customer Communications Management Report by QKS Group.Key Findings: CCM as a Connected, AI-Drive

2026 QKS SPARK Matrix for Customer Communication Management

Messagepoint announced that it has been positioned as a leader in the QKS SPARK Matrix™: Customer Communications Management (CCM) 2026. This marks the seventh consecutive year that Messagepoint has...