Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related... View More
Doing more with less has become the mantra of the day. In the current recessionary economic environment, organizations are constantly being challenged to get more done with fewer resources. Accounts payable... View More
Westbrook Technologies, developer of Fortis® enterprise document management (EDM) software, announced that INTPRO Group (IPG), a value-added reseller with extensive experience in enterprise document... View More
Transformations, Inc, a software solutions company focused on the manufacturing, banking, and distribution markets, announced the release of TransPAY, a complete electronic bill presentment and payment... View More
I've been reviewing my 2009 columns in preparation for kicking off 2010. As predicted, we all faced many changes this past year. We've seen paradigm shifts in our government, economy and workforces. We've... View More
Ricoh Americas Corporation, a leading provider of digital office equipment, announced that it will resell Open Text's Document Server, Alchemy Edition[1], to the Ricoh channel through the Ricoh Independent... View More
The resiliency of our industry and the overall global markets cannot be denied — no matter the price we might have had to pay on the road back to recovery. Don't get me wrong; the casualties of the... View More
The other day, a 20-something told me that the best way to reach her is to text her, and that if I want to keep current with her, I should visit her Facebook page. She checks email only occasionally and... View More
One of the hallmarks of long-term success is recognizing opportunities during times of adversity and leveraging them for long-term success, even when the move may seem counterintuitive to those who have... View More
This past year has taught all of us a lot about ourselves, the way we run our businesses and the true relationship we have with our customers. In a golden age of excess, businesses have let go of efficiency... View More
Outsourcing has been one of the most talked-about business topics in 2009. With the current recession, companies are continuing to reduce costs, eliminate overhead and streamline operations with an eye... View More
Stop Retrenching. Strike instead. Historically, economic downturns show winners don't retrench out of fear, but strike early. Think Strategy, Not Tactics. Make sure you know how to outmaneuver the competition... View More
Stick to the Basics. It is easy to get caught up with emotions and depart from the basics that drive your business. Find Control. Focusing on things that can't be controlled depletes energy, which could... View More
Service providers in the supply chain management (SCM) space play an important role in helping enterprises more efficiently plan and execute supply chain strategies. With companies looking to source and... View More
Recycled Paper. Technological advances in paper manufacturing and processing equipment have ensured that this paper can be processed efficiently. Pinless Paper. Going pinless not only reduces waste paper... View More
You can feel the excitement in the air, the tense expectation as all of us, including businesses of all kinds, our consumers and all those hungry for a job, hear the news that the end of the recession... View More
Strategic document outsourcing may have been around for over a decade, but its more recently acquired ability to facilitate third party publishing of all customer communications in whatever media the recipient... View More
Continuing education initiatives has always been a priority for many businesses. Ongoing training and educational programs breed enterprise growth and sustainability. However, in these trying economic... View More
Like many of you and surely the rest of America, our economy and, dare I say it, the stimulus — or whatever they're calling the bill on Capitol Hill — now seems to have pervaded my daily consciousness.... View More