Document management is complex, due to the high volume of documents insurers generate as well as the need to adapt to new communication vehicles and distribution channels. Insurance companies need to address... View More
KnowledgeTree, provider of cloud-based document management solutions, announced a product update that strengthens user security and alleviates the problems associated with juggling multiple access passwords.... View More
Cintas Corporation (NASDAQ: CTAS), the leader in secure document management services, announced it earned Payment Card Industry (PCI) Data Security Standards (DSS) compliance for the third consecutive... View More
Adeptol and Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions, announced the successful integration of the Adeptol Document Viewer into... View More
Océ Business Services third annual document management industry survey uncovered some interesting trends. The goal of the survey, "At the Crossroads: Leveraging Document Management Strategies on... View More
The divide between "enterprise content management suite" platform vendors and more specialized document management product suppliers is becoming more pronounced in 2010, giving buyers more choices to address... View More
Document management and imaging company, V1 Document Management announces the American launch of its electronic document management (EDM) green meter. This green meter, thought to be the first document... View More
DocuLex, creators of document management software, announces the release of the company's Archive Studio component Goby Capture V5.1, facilitating automated document imaging, knowledge management and workflow... View More
Westbrook Technologies, developer of Fortis® enterprise document management (EDM) software, announced that INTPRO Group (IPG), a value-added reseller with extensive experience in enterprise document... View More
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
