Summer Digital Issue 2017

Our Summer digital magazine presents the inaugural DSF Benchmarking Survey on the maturity of enterprise-wide document strategies, a deep-dive into digital transformation, and our annual list of Hot Companies in Customer Experience.

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Big Data Is Turning the Spotlight on This Key Executive
BY Stephan Thun
July 11 2017
Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020 at the latest. That is about five times the number of grains of sand on the planet—an impressive... View More
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Digital Transformation Demystified
BY Joao Penha-Lopes
July 11 2017
There have been several very interesting articles published in this magazine concerning digital transformation (DX). I must confess that the more time I devote to the basic concept of digital transformation,... View More
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Measuring the Maturity for Document Strategies 2017
BY Allison Lloyd
July 11 2017
Every year, hundreds of customer communications and information management leaders gather at DOCUMENT Strategy Forum (DSF) to discuss the state of their document strategies. Due to complexity, organizational... View More
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More Than Half Invest in Document Strategies, but Integration Is the Way Forward
BY Allison Lloyd
June 20 2017
For the past 24 years, this publication has cultivated an editorial platform based on a simple mission: We focus on the overall strategy, not just a part of the process. While simple in its brevity, we... View More