Stephan Thun

Stephan Thun is CEO of MaritzCX Europe and has published dozens of articles related to the future of international business in research, marketing, and customer experience management.

Prior to his new role, Stephan was responsible for the Maritz international business encompassing Europe and Asia Pacific. Early in his career, Stephan was an editorial journalist and consultant for a global consulting firm before he founded BASIS-KONTAKT, a successful German research company that was later acquired by Maritz in 2000. Stephan holds a master’s degree in business administration.
830x539_Stephan
July 11 2017
Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020 at the latest. That is about five times the number of grains of sand on the planet—an impressive...
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e