Inbound Document Processing
By Richard Huff
Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail
Personalization 2.0
By Paul Abdool
Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
Going Headless: A More Agile Approach to CCM
By Patrick Kehoe
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
The Age of AI
By Bart Peluso
Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
Gain a Holistic View of Your Customers
By Richard Huff
In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers

Smart Communications™ has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year. The new report evaluates 12...

Crawford Technologies Releases New Version of Its CCM Core Engine

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announced the release of Version 5.6 of its Digital Transform Engine (DTE)

Viewpointe and Mitek Announce Partnership to Strengthen Check Fraud Detection

Viewpointe announced a new partnership with Mitek Systems, Inc