Part 1: Conversation with OpenText: Overcoming Channel Fragmentation for Seamless Experiences

    At DSF '19 in Anaheim, CA, DOCUMENT Strategy Editor Allison Lloyd talks with Guy Hellier, VP of Product Management, Customer Experience Management (CEM) at OpenText, on how to centralize fragmented channels and strategies to deliver holistic customer experiences. In this video, Guy shares 3 steps organizations can take to connect all the various channels of engagement in an enterprise, bringing people and data together along the way. For more information about OpenText, visit www.opentext.com/exstream16.
    The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point