Part 1: Conversation with OpenText: Overcoming Channel Fragmentation for Seamless Experiences

At DSF '19 in Anaheim, CA, DOCUMENT Strategy Editor Allison Lloyd talks with Guy Hellier, VP of Product Management, Customer Experience Management (CEM) at OpenText, on how to centralize fragmented channels and strategies to deliver holistic customer experiences. In this video, Guy shares 3 steps organizations can take to connect all the various channels of engagement in an enterprise, bringing people and data together along the way. For more information about OpenText, visit www.opentext.com/exstream16.
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry