At DSF '19 in Anaheim, CA, DOCUMENT Strategy Editor Allison Lloyd talks with Guy Hellier, VP of Product Management, Customer Experience Management (CEM) at OpenText, on how to centralize fragmented channels and strategies to deliver holistic customer experiences. In this video, Guy shares 3 steps organizations can take to connect all the various channels of engagement in an enterprise, bringing people and data together along the way. For more information about OpenText, visit www.opentext.com/exstream16.
+
BETTER Content ManagementBETTER Customer Communication Management
=
BETTER Customer Experience 2019-08-02
Part 1: Conversation with OpenText: Overcoming Channel Fragmentation for Seamless Experiences
{top_comments_ads_mobile}
comments powered by Disqus
{bottom_comments_ads_mobile}
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
By Chris MurphyAs we reach the midpoint of the decade, it’s clear that the 2020s are testing business leaders with a drive to leverage emerging technologies, evolving customer expectations and a more complex regulatory environment
By Eric RizOver the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
By Ryan DuncanEfficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
By Richard HuffMost customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica