2019-07-31

Part 3: Conversation with OpenText - How to Advance AI & Content Analytics in the Enterprise

In this final installment, DOCUMENT Strategy Editor Allison Lloyd continues her discussion with Guy Hellier, VP of Product Management, Customer Experience Management (CEM) at OpenText, from DSF '19 in Anaheim, CA on how companies can pragmatically approach artificial intelligence (AI) and machine learning technologies to better understand and use our content for more contextualized customer experiences. For more information about OpenText, visit www.opentext.com/exstream16.
  • Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in