2019-07-31

Part 3: Conversation with OpenText - How to Advance AI & Content Analytics in the Enterprise

In this final installment, DOCUMENT Strategy Editor Allison Lloyd continues her discussion with Guy Hellier, VP of Product Management, Customer Experience Management (CEM) at OpenText, from DSF '19 in Anaheim, CA on how companies can pragmatically approach artificial intelligence (AI) and machine learning technologies to better understand and use our content for more contextualized customer experiences. For more information about OpenText, visit www.opentext.com/exstream16.

Part 1: Conversation with OpenText: Overcoming Channel Fragmentation for Seamless Experiences

Aug. 2 2019

Part 2: Conversation with OpenText - What Is a Digital Experience Platform?

Aug. 1 2019

Part 3: Conversation with OpenText - How to Advance AI & Content Analytics in the Enterprise

July 31 2019

Humans and AI: The Perfect Partnership for Customer Communications
By Gina Armada
A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
Be More Effective with Generative AI in Customer Communications
By Atif Khan
The potential of generative AI to positively impact how we work and live is massive
A Tale of Two Revolutions
By John Mancini
You may wonder why an old content management guy is writing about generative AI and LLMs
Generative AI
By Liz Stephen and Mia Papanicolaou
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
What it Takes to be Effective with Gen AI
By Atif Khan
Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue