Articles Videos
Aug. 27 2024
M-Files unveiled the M-Files Knowledge Work Automation Capability Maturity Model (CMM) and introduced a toolkit to help organizations assess where they are in their digital transformation journey for... View More
April 16 2024
Quadient is hosting the first-of-its-kind Quadient Connects virtual conference on May 15, 2024, bringing together business leaders and other decision makers from organizations of all sizes... View More
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Feb. 28 2024
In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done... View More
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Jan. 12 2024
Creating a digital transformation strategy for your business is akin to tailoring a bespoke suit: it must fit your specific needs, goals and capabilities perfectly... View More
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Jan. 3 2024
In an era driven by digital transformation, the management of print communications may appear to be a fading necessity. However, for many businesses, the need for efficient, accurate and cost-effectiv
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Dec. 12 2023
It’s impossible to read a business or IT-related publication these days and not read about “digital transformation.” It’s EVERYWHERE, but what does it really mean?... View More
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Nov. 7 2023
This article first appeared in the Fall 2023 issue of DOCUMENT STRATEGY.The term digital transformation is becoming something of a buzzword, but for many organizations this process is already well und
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Dec. 19 2022
Digital transformation is an overused buzzword. Digital transformation is simply giving your users the ability to work electronically, and by doing so, to be more efficient and productive. In addition
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Nov. 15 2022
As companies continue to accelerate their digital transformation capabilities and expand on their use of dynamic digital technologies, cloud-based solutions and SaaS software solutions take an ever mo
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Sept. 1 2022
Do your teams manage a large number of document-based processes? Do you have vast libraries of forms and templates that are tailored for products and regions, or multiple legacy platforms that underpi
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Aug. 29 2022
Digital transformation is a hot topic. Articles in magazines and sessions at conferences have examined what it means to execute a digital transformation while keeping the business running. Most adviso
May 31 2022
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the introduction of CCM Gateway SDK (software development kit)... View More
May 10 2022
Kodak Alaris has expanded its award-winning S3000 Scanner Series with the launch of two new models, the Kodak S3120 Max and Kodak S3140 Max. Both scanners are designed to help organizations make the m
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Feb. 21 2022
Digital transformation is impossible unless you understand your business processes. Poorly designed or outdated business processes cost organizations money — in lost customers, missed opportunities
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Jan. 26 2022
It can be tempting to hang on to out-of-date methods while in the process of a digital transformation. If you use manual workflows and juggle spreadsheets, staying ahead feels impossible... View More
Oct. 14 2021
Doxee (DOX:IM), the leading high-tech multinational company offering products for Digital Customer Experience and Digital Transformation, announces that has signed with Messagepoint, a leading provide
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July 29 2021
There's no doubt that the pandemic accelerated many organizations’ digital transformation journeys... View More
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May 25 2021
A couple of months ago, we discussed the benefits of fusion teams in order to speed up the necessary digital transformation that COVID brought to the center stage... View More
Dec. 15 2020
Analyst firm cites newly distributed workforce, digital transformation and expanding volume and velocity of content as key factors driving more organizations to adopt DAM solutions... View More
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
  • Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona
  • In today's fast-paced business environment, the future of efficiency and productivity is automation