In today's digital economy, information management professionals and the C-suite can’t afford to become complacent about their information management practices, especially as regulations around data... View More
A business's records management department can play a key role in advancing the information governance initiative throughout the organization. As a neutral party, they can serve as a liaison for the various... View More
In information technology (IT) departments around the world, discussions around cloud migration and data privacy dominate the conversation. Consumers expect... View More
Are you in the cloud? Are you going to the cloud? Moving electronic content and its management to the cloud drives great benefits in terms of reducing information technology (IT) storage costs and support... View More
Digital communications have exposed a company to huge fines as well as public embarrassment and customer attrition. These dangers are not new. Traditional paper communications could have had the same effect.... View More
It should come as no surprise that data privacy is a big issue. It seems any organization, no matter how careful, is susceptible to privacy breaches. Though high-profile cases of malicious intrusion a
Just look at the news and you see reports of data breaches, ranging from retail stores to major corporations and, yes, even government agencies. The type of information that is personally identifiable... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
