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OpenText at DSF 2018
OpenText is a behemoth provider of enterprise information management—well known for its habit of scooping up companies that match its particular skillset and market alignment, including some former...


Smart Communications has appointed James Brown as Chief Executive Officer (CEO). Mr. Brown brings with him considerable knowledge leading software as a service (SaaS) organizations in highly regulated...
Kofax and Digital Banking Trends have teamed up to issue the 2018 Financial Services Industry
OpenText announced the availability of OpenText Release 16 Enhancement Pack 4 (EP4) earlier this month, which is designed to enhance its existing security, artificial intelligence (AI), Internet of things...



The 4 Types of CCM Technology You Need to Know About

The movement toward centralized communication platforms
By Kaspar Roos

In 2018, we will continue to see the convergence of customer communications management (CCM) within the digital customer experience (DCX) market. While customer communications technology is increasingly used to improve the customer...

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2017-18 Hot Solution Companies in Customer Experience