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CCM Is About Outcomes
Every year, we post our list of the top communication trends expected to make the biggest impact on the industry. I think it's important to hold myself accountable for the predictions we've set—sometimes...

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In late July, cloud tech provider Ultimate Software announced they had closed a $300 million deal to buy French startup PeopleDoc, creators of a cloud-based platform for delivering human resources (HR)...
Customer management technology firm Glassbox announced the closing of a $25 million round of financing, late last week. This investment by Updata Partners, a Washington, DC-based growth equity firm focused...
Alaris has announced several new purchasing options for its information capture solutions. More specifically, customers can now opt to buy one-year subscriptions of Alaris Capture Pro Software and Alaris...


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Blockchain, AI & Cloud: 3 Technologies That Dominated DSF ’18 

By Richard Rosen

The DOCUMENT Strategy Forum (DSF) just keeps getting better every year. In Boston, the energy was apparent at the event, the vendor exhibits had some new faces, and we heard about some future technologies that will affect back-office operations in a big way. This year, three major themes flowed throughout the conference: blockchain, artificial intelligence (AI), and cloud...
   



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2018-19 Hot Solution Companies in Customer Experience