Gary Roboff

Gary Roboff is a senior advisor to the Santa Fe Group and Shared Assessments Program.
VendorRisk_small
Sept. 14 2015
The results of Protiviti’s 2015 “Vendor Risk Management Benchmark Study,” conducted in partnership with the Shared Assessments Program, can be viewed as cause for optimism—or concern,...
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth