Dave Smith

David Mario Smith is founder and principal analyst at Inflow Analysis. Mr. Smith is a Gartner veteran of over 16 years and an IT industry professional with 20 years of experience in the collaboration and workplace technology markets, having helped thousands of enterprises with their collaboration and workplace strategies. Mr. Smith’s career spans from being a senior analyst at Gartner to research director and lead analyst at Aragon Research.
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July 2015
Overcome Digital Disruption: Focus on People and Outcomes
BY Dave Smith
July 28 2015
Disruption has become the new industry buzzword these days. At every conference I’ve attended this year, “disruption” or “digital disruption” finds its way into the keynote....
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May 2015
Why You Should Move From Predictive To Prescriptive Analytics
BY Dave Smith
May 19 2015
With all the hype about Big Data and predictive analytics, we are seeing a plethora of technology providers tout how great their analytics capabilities are. Analytics is the new black! Predictive analytics...
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March 2015
Solving the Leadership and Employee Engagement Conundrum
BY Dave Smith
March 19 2015
I've been focusing a lot on engagement lately, whether that be employees or customers. Hey, people do indeed make the world go round! I want to focus this piece, though, on the impact of leadership on...
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February 2015
People, Content and the Collaboration Continuum: How to Achieve Real Business Outcomes
BY Dave Smith
Feb. 18 2015
Collaboration happens between people. People collaborate around content that is created and/or shared during collaborative interactions. It is a continuum that includes multiple technologies and modalities...
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January 2015
Create Better Digital Experiences With Contextual Content
BY Dave Smith
Jan. 26 2015
One of the major effects of digital business and the transformation it causes is a renewed focus on experiences. This is why we’ve moved from static content on websites to holistically supporting...
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January 2015
Employee Engagement and the Art of Listening
BY Dave Smith
Jan. 6 2015
The key assets of any company are its people, particularly the ones facing customers. It’s their ideas that lead to innovation, which will, in turn, enhance and grow the business. People make your...
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FEATURES
Predictive Hiring: Getting Talent Down to a Science
BY Dave Smith
Dec. 1 2014
Predictive analytics is impacting all business disciplines, such as human resources (HR) and, specifically, talent acquisition and management. With the increase in data, recruiters face both an opportunity...
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FEATURES
Contextual Content: Understanding Digital Body Language
BY Dave Smith
Nov. 11 2014
In this age of the Internet of Things (IoT), everything that can be connected will be connected. This means that information and content will be shared in real time between connected things. Behind the...
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FEATURES
Your Content Is On the Move: Is It Secure?
BY Dave Smith
Sept. 23 2014
One hot, new enterprise trend is mobile content management (MCM). Some will argue that “it’s just content management” and you don’t need the mobile descriptor. However, I believe...
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FEATURES
Is Your ECM System Ready for Video Content? Not!
BY Dave Smith
Aug. 25 2014
Video consumption is growing rapidly, as people access it in nontraditional ways, such as the Internet and on mobile devices. The millions of clips on YouTube prove that they also enjoy creating video...
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
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    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue