NEWS

Today, Adobe announced what is seen as its largest acquisition to date and a move toward being a one-stop-shop for marketers, with their agreement to acquire marketing automation firm Marketo for $4.75... View More

Last week, artificial intelligence (AI) technology provider ayfie announced the latest addition to its product line, ayfie Accelerator. ayfie Accelerator is positioned as a browser-based workflow management... View More

Despite what you may think, most customers like to be contacted by the companies they do business with, as long as that content meets their needs, is timely, and relevant. On the other hand, if their customer... View More

This week, M-Files announced the availability of its M-Files Online solution, positioning it as a way to “future-proof” information management with a single user license... View More

Today, Ephesoft announced the release of Swagger/OpenAPI-web services for Ephesoft Transact, the company’s document capture and data extraction solution. Billed as a developer-friendly smart capture... View More

At Enterprise World 2018, OpenText CEO Mark Barrenechea proclaimed in front of a crowd of 4,000 attendees at their annual customer conference, “We are reborn in the cloud,” and so it seems.... View More

IBM recently announced it has agreed to acquire Oniqua Holdings Pty Ltd., a leading supplier of maintenance repair and optimization (MRO) technology, in an effort to expand IBM’s Asset Optimization... View More

Smart Communications has appointed James Brown as Chief Executive Officer (CEO). Mr. Brown brings with him considerable knowledge leading software as a service (SaaS) organizations in highly regulated... View More

Kofax and Digital Banking Trends have teamed up to issue the 2018 Financial Services Industry... View More

OpenText announced the availability of OpenText Release 16 Enhancement Pack 4 (EP4) earlier this month, which is designed to enhance its existing security, artificial intelligence (AI), Internet of things... View More

Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), will be speaking and exhibiting on different areas critical to customer experience success at Document... View More

The DOCUMENT Strategy Forum (DSF) is pleased to announce that its 2019 Conference will be held on May 7-9, 2019 at the Hilton Anaheim in California. For the past ten years, the DSF has blazed a path to... View More

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will sponsor Document Strategy Forum, to be held May 21-23 at the Marriott

Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real time, identifying key opportunities for customer journey orchestration. Intent Analyzer aims to better... View More

Customer communications management technology provider Nordis Technologies today announced the addition of Paul Sykes as the Chief Operating Officer and Chief Financial Officer. Mr. Sykes previously served... View More

Dropbox on February 23 officially unveiled its filing with Nasdaq to make an initial public offering (IPO) under the stock symbol DBX. The announcement ended one of the longest-running IPO sagas in the... View More

Salesforce announced on Tuesday that they had entered into a definitive agreement to acquire MuleSoft, valuing the application network provider at $6.5 billion. Customer relationship heavyweight Salesforce... View More

IBM this week unveiled their new data science and machine learning platform, displaying their aggressive push to speed up artificial intelligence (AI) adoption at organizations worldwide. The new Cloud... View More

DATAMATX announced it has met the certification requirements as a service provider for the Payment Card Industry Data Security Standard (PCI DSS) version 3.2. In an ongoing effort to respond to cyberattacks... View More

Anexinet Corporation announced the release of ListenLogic 3.0, which introduces over 20 new enhancements for efficiently gathering data across contact center records, social media posts, email conversations,... View More