GMC Software Technology (GMC), the award-winning leader in customer communications management (CCM) announces that it has retained its leadership position in the Gartner Inc. second edition of the Magic Quadrant for Customer Communication Management. This report evaluated 15 vendors from around the globe that met the inclusion criteria.

According to Gartner, “By 2017, 70 percent of customer communications will be digital, contextualized and consumed on demand via multiple channels, including the web, mobile devices and social media.”

“We are very pleased to retain our position in the leaders quadrant and be recognized for what we feel is our ability to deliver what the market needs,” said Henri Dura, CEO, GMC Software Technology. “GMC’s solutions have been developed based on a solid foundation of 20 years’ experience and will let us execute on our vision for future communication –digital and mobile.

“We believe it is also excellent acknowledgement and feel that Gartner confirms we understand the market's evolving requirements and have translated those needs into products and services.

“Our aim is to continue to have one of the strongest customer experience ratings among users surveyed for the Magic Quadrant. We believe the value of such strong references is reflected in our presence on many enterprise businesses shortlists and the growth in our deal sizes during the past three years,” concludes Dura.

Read the Gartner Magic Quadrant here.

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