2019-08-03

Part 3: Conversation with Nuxeo - Connecting Information Management to Customer Experiences

In this final installment, DOCUMENT Strategy Editor Allison Lloyd continues her conversation with David Jones, VP of Product Evangelism at Nuxeo, from DSF '19 in Anaheim, CA, on how we can connect the organization's information management strategy to the larger goal of embedding customer centricity into the fabric of how we manage information. In this video, Dave explains why companies need to care more about building a sound information management architecture to successfully join the dots of the customer journey.
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth