2019-08-03

Part 3: Conversation with Nuxeo - Connecting Information Management to Customer Experiences

In this final installment, DOCUMENT Strategy Editor Allison Lloyd continues her conversation with David Jones, VP of Product Evangelism at Nuxeo, from DSF '19 in Anaheim, CA, on how we can connect the organization's information management strategy to the larger goal of embedding customer centricity into the fabric of how we manage information. In this video, Dave explains why companies need to care more about building a sound information management architecture to successfully join the dots of the customer journey.
More from DOCUMENT STRATEGY MEDIA ON YOUTUBE
Screen Shot 2022-01-07 at 10.38.41 AM
CX Video e-Tip of the Month
Quadient Interview Image
Quadient CMO Tamir Sigal on the Rebranding of Neopost Under Quadient
Nuxeo - Part 1 - Thumbnail
Part 1: Conversation with Nuxeo - The Future of ECM
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • marquee
    From a Tick Box to Competitive Advantage
    By Liz Stephen and Mia Papanicolaou
    If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • resistance
    Turning Resistance into Resilience
    By Angele Taylor
    Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b