2019-08-03

Part 3: Conversation with Nuxeo - Connecting Information Management to Customer Experiences

In this final installment, DOCUMENT Strategy Editor Allison Lloyd continues her conversation with David Jones, VP of Product Evangelism at Nuxeo, from DSF '19 in Anaheim, CA, on how we can connect the organization's information management strategy to the larger goal of embedding customer centricity into the fabric of how we manage information. In this video, Dave explains why companies need to care more about building a sound information management architecture to successfully join the dots of the customer journey.
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point