2019-08-03

Part 3: Conversation with Nuxeo - Connecting Information Management to Customer Experiences

    In this final installment, DOCUMENT Strategy Editor Allison Lloyd continues her conversation with David Jones, VP of Product Evangelism at Nuxeo, from DSF '19 in Anaheim, CA, on how we can connect the organization's information management strategy to the larger goal of embedding customer centricity into the fabric of how we manage information. In this video, Dave explains why companies need to care more about building a sound information management architecture to successfully join the dots of the customer journey.
      A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
    • Screenshot 2024-10-24 at 9.22.49 AM
      The potential of generative AI to positively impact how we work and live is massive
      You may wonder why an old content management guy is writing about generative AI and LLMs
      Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
      Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue