2019-07-29

Part 2: Conversation with RRD - How to Overcome Legacy Challenges in the Digital Age

In this second installment, DOCUMENT Strategy Editor Allison Lloyd sits down with Cynthia Bajana, VP of Sales and Brian Cox, Sr. Director of Application Development at RRD from DSF '19 in Anaheim, CA to talk about one of the largest hurdles for organizations today: legacy infrastructure. In this video, Brian highlights how managed services and partnering can speed up internal modernization approaches.
  • For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in