2019-07-29

Part 2: Conversation with RRD - How to Overcome Legacy Challenges in the Digital Age

In this second installment, DOCUMENT Strategy Editor Allison Lloyd sits down with Cynthia Bajana, VP of Sales and Brian Cox, Sr. Director of Application Development at RRD from DSF '19 in Anaheim, CA to talk about one of the largest hurdles for organizations today: legacy infrastructure. In this video, Brian highlights how managed services and partnering can speed up internal modernization approaches.
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth