2018-11-19

Research Minute with Allison: Magic Quadrant for Content Services Platforms 2018

Our Editor Allison Lloyd takes a look at Gartner's 2018 Magic Quadrant for Content Services Platforms, the growth of this market, and the different approaches to platforming these products.

CX Video e-Tip of the Month

Quadient CMO Tamir Sigal on the Rebranding of Neopost Under Quadient

Part 1: Conversation with Nuxeo - The Future of ECM

Reducing Document Handling Errors in High-Volume Customer Support Centers

By Ryan Duncan

Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
The Business Value of Customer Experience

By Richard Huff

Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
The Future of Scaling is Self-Service Technology

By Matt Mccullough

As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
Is Your Data Ready?

By Stephanie Pieruccini

When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
Navigating a Complex Landscape

By Ernie Crawford

In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia

Most Read

Taking a Giant Leap… from CCM to CXM

The Benefits of Unifying Your Intelligent Automation Systems

Kodak Alaris Earns 5-Star Rating in the 2025 CRN® Partner Program Guide

Is Your Data Ready?

European ECM market disruption, SER Group Acquires IDP leader Klippa

Navigating a Complex Landscape