2018-11-19

Research Minute with Allison: Magic Quadrant for Content Services Platforms 2018

    Our Editor Allison Lloyd takes a look at Gartner's 2018 Magic Quadrant for Content Services Platforms, the growth of this market, and the different approaches to platforming these products.
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      Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail, cus
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      Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
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      It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
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      Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
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      In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers