2017-08-11

The Changing Landscape of Information Management (Joe Shepley) - Keynote at DSF '17

Joe Shepley delivers the State of the Industry in Information Management in this Spotlight Keynote at the DSF '17, held in Chicago on May 1-3 (http://documentstrategyforum.com). Joe is Vice President & Practice Leader at Doculabs (http://www.doculabs.com).
  • Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
  • How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b