2016-06-20

Customer Communications Management Technology: 14 Providers to Keep Your Eye On

Our Editor Allison Lloyd covers Forrester's Wave on Customer Communications Management, 2016 and highlights the 14 leading providers featured in this latest report...

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Quadient CMO Tamir Sigal on the Rebranding of Neopost Under Quadient

Part 1: Conversation with Nuxeo - The Future of ECM

Beyond Personas

By Alan Burger

Customer Communications Management (CCM) is in serious need of transformation. Today’s customers expect more than basic personalization — they demand relevance, empathy and immediate access to information that speaks directly to them at the...
The Threat of Cyberattacks Remains a Top Concern

By Eric Riz

In an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro
Digital Marketing Is King, But  Don’t  Ignore  the Power of Direct Mail 

By Joshua Noble

Over the past five years, many financial institutions have put in the work to “make the shift,” investing heavily in digital technologies from back-end systems to marketing platforms
How to Integrate GenAI into Your CCM Strategy: A Practical Guide

By Liz Stephen and Mia Papanicolaou

When it comes to regulated communications, most organizations struggle to deliver on what customers expect
Shift Your Focus Beyond Omnichannel

By Andy Young

For years, omnichannel communications have been designed around customer preferences across the journey and have been positioned as a strategic advantage by vendors and print service providers (PSPs)

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Digital Marketing Is King, But  Don’t  Ignore  the Power of Direct Mail 

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Beyond Personas

Crawford Technologies and Gimbel & Associates Host Complimentary One-day Event for CCM Professionals