2016-06-20

Customer Communications Management Technology: 14 Providers to Keep Your Eye On

Our Editor Allison Lloyd covers Forrester's Wave on Customer Communications Management, 2016 and highlights the 14 leading providers featured in this latest report...
More from DOCUMENT STRATEGY MEDIA ON YOUTUBE
Screen Shot 2022-01-07 at 10.38.41 AM
CX Video e-Tip of the Month
Quadient Interview Image
Quadient CMO Tamir Sigal on the Rebranding of Neopost Under Quadient
Nuxeo - Part 1 - Thumbnail
Part 1: Conversation with Nuxeo - The Future of ECM
  • GettyImages-1410290500
    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
  • Feature_Greenfield
    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
  • AdobeStock_637183369
    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
  • GettyImages-2238982153
    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied