By Topic: document capture

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Modernization of Document Capture Technology
BY Dan Lucarini
Oct. 25 2021
Plenty has been written and will continue to be written about the modernization of document capture technology. After all, it's not every day that tech giants Microsoft, Google and Amazon suddenly ju... View More
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The Future of AI
BY Bob Larrivee
Sept. 28 2020
How bots will soon scrape web data for you... View More
 
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    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue