Stepping_small
Nov. 10 2014
Previously, I wrote about the paradigm shift in document management, and judging by the response, I hit a nerve. What I hit on was a small part of the struggle we face to do what is right for our firms,... View More
online_small
Oct. 27 2014
I recently attended an American Marketing Association meeting. The speaker, Jeff Hayzlett, author and host of C-Suite, spoke about why companies fail and succeed. His headline was \"Adapt, Change or Die,\"... View More
airplane_small
Oct. 22 2014
If you are not a believer in the 100% paperless office, how about taking steps towards achieving a paper-light office? I know based on my first-hand experience that organizations can successfully create... View More
digital-first_small
Oct. 20 2014
Whoosh!!!!!! Was that the sound of your customers or technology passing you by? If you’re still printing and mailing the majority of the communications and interactions that you have with your customers,... View More
earth_small
Oct. 7 2014
Last month, I wrote about seven areas which are positively impacted when companies migrate customers from paper to eDelivery and eBilling. This month, let’s focus on the environment. Businesses are... View More
mobilecapture_small
Sept. 26 2014
The image capture market encompasses so many applications: cameras, digital copiers, imaging equipment, scanners and more. These applications are now ubiquitously applied in mission-critical roles across... View More
Sept. 19 2014
Inc. Magazine has officially ranked Square 9 Softworks No. 1225 on its 33rd annual Inc. 5000 list, an exclusive ranking of the nation's fastest-growing private companies. With 357% growth since 2011, Square... View More
yellowbrick_small
Sept. 19 2014
The farther we’ve come, the farther it seems we have to go. It wasn’t all that long ago that the people in your print operations couldn’t tell exactly how a specific document would look... View More
paperless_airplane_small
Sept. 18 2014
Much has been written about the paperless office and the likelihood that it will ever—or should ever—be achieved. Recent IDC research looked at paper usage and paper reduction initiatives by... View More
7ideas_small
Aug. 29 2014
Knowing the true value of an electronic customer (for eBilling and eDelivery) will allow management to make better decisions about a) communications strategy and b) the amount of corporate resources to... View More
bank_small
Aug. 5 2014
The age of the customer brings new forms of disruptive events that have redefined what business agility means for banks. Traditional events, such as business downturn, cost pressures and regulations, are... View More
customerbill_small
July 31 2014
As the pendulum continues to swing away from paper to eBilling, it is important to know the total value of eDelivery vs. paper. Clearly, there is a cost savings, turning a 50-plus cent bill into a fraction... View More
digital_small
July 29 2014
Despite advancements in mobile technology and an ongoing transition to digital technologies, many businesses today continue to work in traditional paper-based workflows that are extremely inefficient and... View More
billpayment_small
July 24 2014
It’s 2014, so why are digital document delivery and paperless adoption still thorny problems that seem like they should have been solved years ago? In a world where consumers adopt compelling new... View More
July 3 2014
Canon U.S.A., Inc., a leader in digital imaging solutions, announced today the addition of a new office document scanner, the imageFORMULA DR-M160II. Designed to meet the needs of today’s busy offices,... View More
saving_new
July 1 2014
Increasing electronic payments, increasing customer payment self-service and reducing paper check volumes are all key to an effective collection strategy. Last month, I blogged about what some of the industry... View More
mobileprint_small
June 16 2014
The Mopria Alliance was formed by a small group of technology companies with the mission to facilitate and ease the pain of printing from smartphones and tablets. The alliance is a global nonprofit organization... View More
security_small
June 11 2014
Once the need for a signature has been established, there are several methods that can be employed for signing electronic forms. The validity of the signature is all about the process used to collect... View More
June 9 2014
Broadridge Financial Solutions, Inc. BR -0.43% and Pitney Bowes Inc. PBI +0.29% today announced the formation of a joint venture and launch of a technology platform named Inlet ™ that will make it... View More
creditcardman_small
June 4 2014
At the end of the day, it’s all about cash flow–how to improve cash flow and lower collection costs by growing electronic payments. Every department in an organization plays its part. Healthy... View More
 
  • In the transactional print world, there is a change happening, but nobody is talking about it
  • Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
  • With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
  • The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne