Titus Labs, a leading provider of email and document classification software, at the annual RSA Conference announced the release of a new metadata security product for Microsoft Office SharePoint . Many... View More
Planning and strategizing in the governance framework establish the roles and responsibilities for a site as well as provide the guidelines for education, testing, change management, deployment, development... View More
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
