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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
May 31 2018
The European Union's General Data Protection Regulation (GDPR) is finally here, as its enforcement deadline went into effect late last week. The GDPR has proven to be a very complex piece of legislation... View More
May 29 2018
"Legacy" is a category into which Microsoft’s SharePoint certainly falls. Although it is a market leader and has a huge installed base, in regard to agility (particularly through the lens of user... View More
By Richard HuffArtificial intelligence has transitioned from being a promising innovation to a fundamental business capability across a wide range of industries
By Tony EdwardsCustomers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
By Alan BurgerThe customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat