Racami announced the release of its enhanced Alchem-e™ version 6.5.4, used for producing and distributing customer communications, books, marketing materials, bills, and other forms of print and digital output. Best known for its dashboard and workflow capabilities, Alchem-e™ provides a means for companies to address operational inefficiencies, downward pricing pressure, government regulations, consolidating multiple printing facilities, increasing competition, and the uncertainty of deciding what the next best step is for their organization.
The newest Alchem-e™ version 6.5.4 provides users a way to create personalized documents, emails, SMS, and voice messages via a web interface. In addition, the workflow system has seen many improvements in speed and capabilities to make complex multichannel workflows where offline and online channels need to be tightly coordinated. The Alchem-e™ Dashboard and FLOW platforms centralize information about offline and online communications, while also orchestrating and performing the work. This benefits business, technical, and production stakeholders who want to make the best decisions in the moment and for the long-term effectiveness of their teams.
The Alchem-e™ platform is an integration system with a complete multichannel customer communications journey solution and an intelligent automation model that understands the product as well as the customer. The latest release introduces:
- The ability to identify a person including their lifestyle and demographic attributes
- An easier Order Management UI
- Additional connectors to third party products
- More capable document template builder for personalization
As a crossover product, Alchem-e™ supports a broader set of multichannel communications needs. “Alchem-e™ was born 15 years ago to manage transactional output like monthly bills, and it’s been evolving to deliver any kind of event-based communication. This opens it up to be used for many types of business communications.” explains Matt Mahoney, Racami’s EVP.
Racami is constantly pushing the boundaries of customer communications and investing heavily in innovation and performance improvements. They’ve made significant enhancements for PDF processing to prepare jobs for printing & e-delivery in this new version, as well as simplified the document template builder so customers can compose documents easily on a web browser platform.