NEPS, a leading provider of innovative, comprehensive hosted Customer Communications Management (CCM) technologies, is looking forward to attending the Document Strategy Forum being held April 29-May 1 in Greenwich, Connecticut.

The Document Strategy Forum offers attendees fresh insights into document strategies, technology, and enhancing customer engagement. "These areas are all of vital importance to executives responsible for ensuring that customer communications are produced accurately, consistently, efficiently, and reliably," said Scott Baker, NEPS Vice President for Channels and Strategy. "This conference is venue for us to learn and also to show how our technologies can transform document production operations."

"The Document Strategy Forum is an ideal opportunity to talk with C-level executives in finance, insurance and healthcare about the document processing challenges they face everyday," said Denise Miano, NEPS President, co-founder and Chief Technical Officer. "It lets us gain a deeper understanding of their needs and how they are thinking about the future of document processing."


About NEPS
NEPS, LLC is recognized as an innovative leader in the in the document process outsourcing (DPO) industry, developing, integrating, and delivering hosted Customer Communications Management (CCM) technologies and services. NEPS provides a complete hosted, end-to-end CCM technology platform that empowers customers to create and deliver relevant, engaging and compliant communications.


     
                 

 
  • AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
  • Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 

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