Maria Boos, Group Director, Simplification, Siegel+Gale, to deliver strategic address on improving customer experiences and loyalty

The DOCUMENT Strategy Forum is excited to announce that its 2016 Conference will officially kick off with an Opening Keynote Address, featuring Maria Boos, Group Director, Simplification, Siegel+Gale, titled “Digital Transformation Along the Customer Journey: How to Transform and Operationalize Your Customer Experience,” on Tuesday, May 10, 2016 at the Hyatt Regency O’Hare, Chicago, IL.

“I look forward to sharing best practices for driving loyalty and engagement at the DOCUMENT Strategy Forum,” said Maria Boos, Group Director, Simplification, at global strategic branding firm Siegel+Gale. Ms. Boos has over 25 years experience in helping companies streamline and simplify complex communications and interactions to enhance customer experience.

The DOCUMENT Strategy Forum is the industry’s first and only Peer-Driven, Peer-Reviewed and Peer-Produced conference dedicated to the professionals charged with delivering superior customer experiences. The education program is backed by a 15-member advisory board, composed of today's leading business executives, who are 100% responsible for the creation and agenda of the overall conference program.

“We understand that those companies who excel in customer experiences realize higher profit margins. Now, with digital interactions creating more complexity, organizations must be able to transform and change their business models and processes quickly for all customer touchpoints—including web, mobile and social channels,” said Allison Lloyd, Editor and Conference Director, DOCUMENT Strategy Media & Forum. “We are so pleased to host Ms. Boos at the 2016 DOCUMENT Strategy Forum. Our advisory board hand-selected this topic and is eager to hear the strategies for improving their customer experiences and loyalty.”

To request information on Attending, Exhibiting or Sponsoring, please call 866.378.4991 or email

About DOCUMENT Strategy Forum
The DOCUMENT Strategy Forum is the premiere conference and expo for high-level business executives focused on their enterprise communications and information management strategies. The DOCUMENT Strategy Forum is produced by EventEvolution Management Inc., an event producer/management and consulting firm specializing in professional trade shows and conferences in both the B2C and B2B marketplaces, and DOCUMENT Strategy Media, the leading multi-media company focused on enterprise document, content and information strategies.

About Siegel+Gale
Siegel+Gale is a global strategic branding firm specializing in strategy, customer experience, design and naming. They are the simplicity company. Simplicity is the centerpiece of the strategies they develop that reveal the unique truths of an organization, the engaging stories they create that connect brands with their audiences and the meaningful experiences they deliver that are both unexpectedly fresh and remarkably clear.

Since 1969, Siegel+Gale has championed simplicity for leading corporations, nonprofits and government organizations worldwide. For more information, visit

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