By Topic: Information Management |

Hitting the Gas on Your Digital Transformation Journey

BY Nick Inglis

July 29 2021

There's no doubt that the pandemic accelerated many organizations’ digital transformation journeys... View More

The Secret to Digital Transformation Programs: Change, Even if It's Not That Exciting

BY Seth Earley

April 22 2014

Organizations have been dealing with digital technologies for decades, but the last five years have seen some remarkable leaps in capabilities that led directly to cost reductions and vast increases in... View More

Humans and AI: The Perfect Partnership for Customer Communications

By Gina Armada

A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
Be More Effective with Generative AI in Customer Communications

By Atif Khan

The potential of generative AI to positively impact how we work and live is massive
A Tale of Two Revolutions

By John Mancini

You may wonder why an old content management guy is writing about generative AI and LLMs
Generative AI

By Liz Stephen and Mia Papanicolaou

Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
What it Takes to be Effective with Gen AI

By Atif Khan

Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue