Harvey Spencer

Mr. Spencer has over 40 years experience in the computer market as a User; VAR; Manufacturer/Developer; and Consultant. During his career, he has had extensive experience in Systems Analysis; Application Programming; Hardware Development; Strategic Planning; Product Management; and Product Marketing.


Since 1989, he has been President of Harvey Spencer Associates Inc., an analyst company specializing in advanced document imaging technology and solutions, with a particular focus on document capture, recognition technologies, forms processing and content capture from structured and unstructured business inputs. He is a recognized expert on document scanning and forms recognitionM including OCR, ICR, OMR and barcode recognition and has written extensively on these subjects.
shareidea_small
FEATURES
What ECM Systems Can Learn from CRM and CEM and Vice Versa
BY Harvey Spencer
June 18 2014
I recently returned from a visit to Call Center World in Europe, one of the largest trade shows covering customer relationship management (CRM), which is transitioning to customer engagement management...
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
  • GettyImages-2238982153
    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
  • Feature_Bates-image
    Automated Document Understanding: The Real Vector for Enterprise AI
    By Dr. John Bates
    IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
  • Feature_Burger
    The Protocol That Changes Everything
    By Alan Burger
    As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
  • GettyImages-1252341000
    Start Small, Dream Big
    By Gum Fa Ng
    The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI