Harvey Spencer

Mr. Spencer has over 40 years experience in the computer market as a User; VAR; Manufacturer/Developer; and Consultant. During his career, he has had extensive experience in Systems Analysis; Application Programming; Hardware Development; Strategic Planning; Product Management; and Product Marketing.

Since 1989, he has been President of Harvey Spencer Associates Inc., an analyst company specializing in advanced document imaging technology and solutions, with a particular focus on document capture, recognition technologies, forms processing and content capture from structured and unstructured business inputs. He is a recognized expert on document scanning and forms recognitionM including OCR, ICR, OMR and barcode recognition and has written extensively on these subjects.
June 18 2014
I recently returned from a visit to Call Center World in Europe, one of the largest trade shows covering customer relationship management (CRM), which is transitioning to customer engagement management...
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry