Scott Draeger

Scott Draeger joined the customer communication industry by designing statements and marketing materials at an innovative service provider before joining the CCM industry. With over 20 years in CCM innovation, Scott has traveled the world to improve the way insurers, financial services organizations, health insurers, and other heavily regulated industries communicate authentically with their customers while complying with regulations.

Are You Ready for Channel Complexity?

April 28 2015

If your job is to produce documents, whether you are in-house or a service provider, most likely, your clients need your help—help that you are uniquely qualified to deliver to them. Clients work... View More

Reducing the Burden of Proofing in the Age of Multi-channel and Omni-channel

March 26 2015

When I joined this industry as a document designer in the mid-1990s, I used a script-based tool with limited capabilities to visually confirm changes that I made to a document. As a result, I spent a great... View More

« Prev 1 2 3 4

The Threat of Cyberattacks Remains a Top Concern

By Eric Riz

In an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro
Digital Marketing Is King, But  Don’t  Ignore  the Power of Direct Mail 

By Joshua Noble

Over the past five years, many financial institutions have put in the work to “make the shift,” investing heavily in digital technologies from back-end systems to marketing platforms
How to Integrate GenAI into Your CCM Strategy: A Practical Guide

By Liz Stephen and Mia Papanicolaou

When it comes to regulated communications, most organizations struggle to deliver on what customers expect
Shift Your Focus Beyond Omnichannel

By Andy Young

For years, omnichannel communications have been designed around customer preferences across the journey and have been positioned as a strategic advantage by vendors and print service providers (PSPs)
Transforming Forms and Documents for the Modern Era

By Angele Taylor

Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c

Most Read

Transforming Forms and Documents for the Modern Era

New Scanners from Kodak Alaris Help Customers Supercharge Document Capture

Shift Your Focus Beyond Omnichannel

Central Control of Customer Communications Drives Consistent Experiences Across Channels

How to Integrate GenAI into Your CCM Strategy: A Practical Guide

Nutrient Announces Document AI SDK Update

Digital Marketing Is King, But  Don’t  Ignore  the Power of Direct Mail 