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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer ExperienceGabriela Garner
Gabriela is a global product marketing director at Kofax, a leading supplier of Intelligent Automation software for digital workflow transformation. Kofax’s Intelligent Automation software platform and solutions digitally transform document-intensive workflows. Customers realize greater agility and resiliency by combining our process orchestration, cognitive capture, RPA, output management, analytics and mobile capabilities to speed time-to-value and increase competitiveness, growth and profitability while mitigating compliance risk.
July 28 2021
What you might not realize is these essential, but at times overlooked, office devices could give your organization a Tesla-sized turbo boost
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
By Gary GreggWhen I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction- How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
