Launch User-Centric, Participatory Research: As a first step, begin to gather user input — and develop field skills — with interviews, card sorting exercises and scenario observations. Use... View More
Increasing numbers of organizations are introducing automation into their document-centric (often labeled as transactional, case management or knowledge management) processes. Sometimes the automation... View More
I was recently watching an interview conducted by our own Allison Lloyd with John Mancini, president of AIIM. I was fascinated by a number of things John said regarding the future of information management... View More
Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same... View More
Make a Strategic Commitment: Successful firms take a long-term view of their investments in OpenOffice.org that's deeply connected to their enterprise architecture. Understand Your Business Process Needs:... View More
Many organizations are beginning to explore ways of moving away from email or, at minimum, reducing email dependencies to correspond with one another. Tools like instant messaging and social media applications... View More
SharePoint is a near-ubiquitous platform for content and document management. In order to get the most from the platform, it's important to manage design, deployment and operationalization intentionally.... View More
Retaining existing customers and effectively reaching out to acquire new customers is the goal of every business, but rising costs and a persistent recession have made it more important than ever that... View More
Part 1 of Mr. Krishna's feature focused on how digital asset management has evolved within the last 10-plus years. The conclusion of the first part illustrates how Widen Enterprises successfully integrated... View More
There is a great deal of ambiguity around service-oriented architecture (SOA). It is both a buzzword and a real architecture designed to help banks abstract and expose their core systems. Celent defines... View More
It's in the Technology ADF technology has come a long way in the past few years, and production mailers are able to not only enhance, personalize and track jobs and items, but also monitor, manage and... View More
Part 1 of Mr. Krishna's feature focuses on how digital asset management has evolved within the last 10-plus years. The conclusion of the first part illustrates how Widen Enterprises successfully integrated... View More
A true transactional Automated Document Factory (ADF) integrates all elements of an ADF (Input; Transformation and Integrated Output; Delivery Preparation; Control and Reporting; Document Design and Content... View More
I've always loved the last scene in Revenge of the Nerds when the Nerd fraternity wins the Greek Olympics by playing an outrageous techno number — complete with a laser lightshow, amazing choreography... View More
Over the past year, many organizations I have spoken with are pondering the idea of eliminating email completely form their organizational communications toolset. They are challenged with the ever-growing... View More
Editor's Note: This is the second part of a yearly feature by Celent. Read part 1, which analyzes IT bank spend for 2009 and previous years. The financial services industry has evolved greatly over the... View More