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creative-internet-computer-display-2004161
Jan. 27 2020
Technology continues to change our world at an unprecedented rate. Artificial intelligence (AI) and machine learning (ML) are already transforming our lives and the way we work in significant... View More
artificial-intelligence-3382507__480
Jan. 8 2020
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point... View More
CCM in 2019
Jan. 10 2019
With 2018 behind us, it’s that time of year when we reflect on the past developments that took place in our industry and to speculate on the technology innovations yet to come. We saw the emergence... View More
everteam.discover-launch-2
Sept. 25 2018
Last week, information governance solution provider Everteam announced the latest version of everteam.discover, everteam.discover 2.1. This updated version... View More
Thunderhead
April 18 2018
Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real time, identifying key opportunities for customer journey orchestration. Intent Analyzer aims to better... View More
IBM Private Cloud
March 20 2018
IBM this week unveiled their new data science and machine learning platform, displaying their aggressive push to speed up artificial intelligence (AI) adoption at organizations worldwide. The new Cloud... View More
ListenLogic 30
March 16 2018
Anexinet Corporation announced the release of ListenLogic 3.0, which introduces over 20 new enhancements for efficiently gathering data across contact center records, social media posts, email conversations,... View More
July 11 2017
OpenText (NASDAQ: OTEX, TSX: OTEX), a global leader in Enterprise Information Management (EIM), announced the availability of OpenText Magellan, the company's new Artificial Intelligence (AI) platform.... View More
Jan. 20 2017
Parascript, the pioneer in data extraction powered by machine learning, today announced a new partnership with IMDS, which offers highly innovative software and hardware solutions for data capture. IMDS... View More
machinelearning
Oct. 11 2016
There is a lot of ongoing talk about artificial intelligence and machine learning and how it can provide superior results for document processing automation. Terms like “learning” and “training”... View More