Smart Communications announced its strongest-ever first-half bookings performance. Bookings increased 17% year over year, reflecting increased investment by organizations seeking to modernize critical customer interactions amid rising regulatory and operational complexity. The company also delivered strong gross revenue retention, demonstrating the long-term value of its platform, the resilience of its business, and the strength of its enterprise customer relationships.
This performance comes as enterprises move beyond traditional communications management toward platforms that connect, govern, and optimize interactions across the entire customer journey. The growing adoption of AI is accelerating this shift while increasing the importance of governance, compliance, and human oversight.
“This momentum validates both the strategy we have pursued and the platform we’ve built. Regulated enterprises are under pressure to harness the potential of AI without introducing greater fragmentation, risk, or complexity. Increasingly, they are turning to Smart Communications to help them do that with confidence,” said Leigh Segall, CEO of Smart Communications. “Our record bookings growth and strong customer retention are clear evidence that this shift is accelerating. Customers are choosing Smart Communications, not only to modernize mission-critical processes, but also to deliver more intelligent, trusted, and connected experiences across the customer journey.”
Recognized for leadership across customer engagement, experience, and governance
Smart Communications continues to earn recognition from several leading industry analysts in 2026, highlighting the breadth of its capabilities across communications, intelligent data collection, journey orchestration, workflow automation, information management, and governance.
The company was named a Leader in the QKS Group ‘SPARK Matrix for Digital Communications Governance and Archiving’, Aragon ‘Research Globe for Workflow and Content Automation’, Omdia ‘Universe for Customer Communications Management’, and the QKS Group ‘SPARK Matrix for Customer Communications Management’. Smart Communications was also recognized as a leader across four Aspire Leaderboard grids spanning customer communications management and interaction experience management.
Collectively, these recognitions underscore Smart Communications’ evolution beyond traditional customer communications management into a broader customer engagement platform, supporting the full lifecycle from data capture and intelligent communications to journey orchestration and digital archiving.
